Microsoft 365
Subscription Help & Support

You can review your Microsoft 365 plan, subscription status, renewal information, and available management options through the Microsoft account associated with the subscription.

Your renewal date depends on your subscription and billing arrangement. Check your Microsoft account’s subscription details to see the current renewal date.

If recurring billing is enabled, the subscription may renew automatically according to the billing terms for your plan. Check your account settings to confirm the current recurring-billing status.

Open your Microsoft account’s subscription management area and review the recurring-billing setting. Follow the available instructions to turn off future automatic renewal.

Depending on the plan and account, you may be able to switch to another available Microsoft 365 subscription. Review the plan-management options in your account.

A Microsoft 365 charge may be related to a subscription renewal or another purchase associated with your Microsoft account. Review your order and billing history to identify the transaction.

Sign in to the Microsoft account associated with your purchase and review your order or billing history to find previous transactions and subscription charges.

The amount charged can depend on factors such as the subscription plan, billing period, taxes, promotional pricing, or a change to the subscription. Review the transaction details associated with your account.

Payment methods can generally be managed through the billing or subscription section of your Microsoft account. Available payment options can vary by region and account.

Review your Microsoft account’s order history and check whether another person using the account made the purchase. If the transaction remains unfamiliar, use Microsoft’s account and purchase-support resources.

Open your Microsoft account’s subscription management page, select the relevant Microsoft 365 subscription, and review the available cancellation options.

If recurring billing has been successfully turned off, future automatic renewal charges should generally stop. Confirm the subscription status after completing the cancellation process.

Refund eligibility depends on the purchase, subscription, and applicable Microsoft refund terms. Review the transaction and available refund options through your Microsoft account.

First identify the relevant transaction in your Microsoft account, then follow the available refund or purchase-support process. Eligibility and available options can vary.

The effect of cancellation can depend on the subscription and billing arrangement. Review the cancellation information shown in your Microsoft account before confirming the change.